On Friday the DME MACs provided the following update regarding signature guidelines and proof of delivery:
CMS is currently reviewing signature guidelines that have been affected by the COVID-19 pandemic. At this time suppliers should do their best to obtain proof of delivery and should notate the file with beneficiary refused to sign, FedEx refused to obtain signature and/or if possible get a picture of the delivery. Suppliers should continue providing the necessary supplies and document the medical record to the best of their ability.
The van Halem Group will continue to provide you with information related to maintaining compliance during this national emergency. If you have any questions, contact us!